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CSM Account Hierarchy

CSM Account Hierarchy

Service-now.com

Quarterly CSM Configurable Workspace Foundation release

Scoped Application

Free

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sn-component-workspace-shn

sn-component-workspace-shn

Service-now.com

Quarterly CSM Configurable Workspace Foundation release

Scoped Application

Free

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Special Handling Instruction

Special Handling Instruction

Service-now.com

Quarterly CSM Configurable Workspace Foundation release

Scoped Application

Free

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sn-component-workspace-ribbon

sn-component-workspace-ribbon

Service-now.com

Quarterly CSM Configurable Workspace Foundation release

Scoped Application

Free

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sn-component-account-hierarchy

sn-component-account-hierarchy

Service-now.com

Quarterly CSM Configurable Workspace Foundation release

Scoped Application

Free

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Resolution Shaper

Resolution Shaper

Service-now.com

Quarterly CSM Configurable Workspace Foundation release

Scoped Application

Free

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Customer Household Data Model

Customer Household Data Model

Service-now.com

Deliver connected, household-centric customer experience at scale.

Scoped Application

Free

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Customer Service Case Action Status

Customer Service Case Action Status

Service-now.com

Customer Service Case Action Status

Scoped Application

Free

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Customer Project Management

Customer Project Management

Service-now.com

Customer Project Management

Scoped Application

Free

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Customer Service integration with Social Media Store

Customer Service integration with Social Media Store

Service-now.com

Customer Service Social integration, currently adds appropriate data schema changes needed for social integration scenarios.

Scoped Application

Free

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Customer Service NLU Model for Virtual Agent Conversations

Customer Service NLU Model for Virtual Agent Conversations

Service-now.com

Smarter virtual agents that actually understand your customers.

Scoped Application

Free

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Advanced Work Assignment for CSM

Advanced Work Assignment for CSM

Service-now.com

Get the right work to the right agent, every time.

Scoped Application

Free

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Customer Service Virtual Agent Conversations

Customer Service Virtual Agent Conversations

Service-now.com

Resolve customer issues through automated conversations, before they reach a live agent.

Scoped Application

Free

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@devsnc/library-uibtk-undo-redo

@devsnc/library-uibtk-undo-redo

Service-now.com

UI Builder toolkit plugin for internal use

Scoped Application

Free

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User Experience Redirection

User Experience Redirection

Service-now.com

Default redirection to Service Operations Workspace

Scoped Application

Free-ish (consumes 1 tables)

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Buying Groups

Buying Groups

Service-now.com

Align every stakeholder to accelerate every deal.

Scoped Application

Free-ish (consumes 3 tables)

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Advanced Approval Management

Advanced Approval Management

Service-now.com

Advanced Approval Management

Scoped Application

Free-ish (consumes 10 tables)

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Action Status Automation

Action Status Automation

Service-now.com

Action-driven visibility

Scoped Application

Free-ish (consumes 1 tables)

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Customer Service Document Template

Customer Service Document Template

Service-now.com

Customer Service Document Template

Scoped Application

Free-ish (consumes 1 tables)

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Case Digests

Case Digests

Service-now.com

Customer Service case digests

Scoped Application

Free-ish (consumes 4 tables)

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CRM Outlook Add-in

CRM Outlook Add-in

Service-now.com

Capture email interactions into ServiceNow CRM directly from Microsoft Outlook.

Scoped Application

Free

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Customer Dispute Management

Customer Dispute Management

Service-now.com

ADR provides dispute resolution process to handle litigations outside judiciary.

Scoped Application

Free-ish (consumes 5 tables)

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Telecommunications Customer 360

Telecommunications Customer 360

Service-now.com

Telecommunications Customer 360 provides a unified experiencce for complete customer context including AI driven insights and action.

Scoped Application

Free

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Threat Intelligence Security Center integration with Have I Been Pwned

Threat Intelligence Security Center integration with Have I Been Pwned

Service-now.com

TISC integration with Have I been pwned

Scoped Application

Free-ish (consumes 2 tables)

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Microsoft Defender Incident ingestion integration for Security Operations

Microsoft Defender Incident ingestion integration for Security Operations

Service-now.com

Microsoft Defender Incident ingestion integration for Security Operations

Scoped Application

Free-ish (consumes 11 tables)

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Healthcare Operations Orchestration

Healthcare Operations Orchestration

Service-now.com

From rounding to remediation — orchestrate healthcare operations at scale.

Scoped Application

Free-ish (consumes 2 tables)

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Card data security container

Card data security container

Service-now.com

Secure card data access for disputes in ServiceNow

Scoped Application

Free

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Integrations for Manufacturing Commercial Operations

Integrations for Manufacturing Commercial Operations

Service-now.com

STAR compliant integration endpoint

Scoped Application

Free

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Remote Hands Request Management

Remote Hands Request Management

Service-now.com

Remote Hands Request Management

Scoped Application

Free-ish (consumes 1 tables)

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ServiceNow Otto for OT Service Management

ServiceNow Otto for OT Service Management

Service-now.com

Now Assist for OTSM helps increase uptime and improve resolution times on the factory floor by expediting the incident troubleshooting process

Scoped Application

Free

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OT Manager Foundation

OT Manager Foundation

Service-now.com

OT Manager Foundation uses generative AI to help streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data.

Scoped Application

Free

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Asset Audits

Asset Audits

Service-now.com

Provide asset auditing capabilities

Scoped Application

Free

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Field Service Contractor Management

Field Service Contractor Management

Service-now.com

Field service work, managed from anywhere and built for contractors.

Scoped Application

Free

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Field Service Mobile

Field Service Mobile

Service-now.com

Native mobile for ServiceNow Field Service Management, everything field techs need to manage their day and do the work right

Scoped Application

Free

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Field Service with Service Locations support

Field Service with Service Locations support

Service-now.com

Create service locations without navigating from the work order.

Scoped Application

Free

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Field Service Management Intelligent Task Recommendations

Field Service Management Intelligent Task Recommendations

Service-now.com

Smarter assignments. Less dispatcher guesswork.

Scoped Application

Free

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Beans.ai Spoke

Beans.ai Spoke

Service-now.com

Unlock Beans.ai Travel Intelligence in ServiceNow Field Service Management.

Scoped Application

Free

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Field Service Marketplace

Field Service Marketplace

Service-now.com

Assign the right contractor to the right job, faster.

Scoped Application

Free

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Field Service Territory Planning

Field Service Territory Planning

Service-now.com

Plan, visualize, and manage field service territories.

Scoped Application

Free

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Field Service Capacity and Reservations Management

Field Service Capacity and Reservations Management

Service-now.com

Allocate field work based on the available capacity.

Scoped Application

Free

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Map Integrations for Field Service

Map Integrations for Field Service

Service-now.com

Configure travel intelligence providers for more accurate FSM scheduling.

Scoped Application

Free-ish (consumes 1 tables)

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Field Service Advanced Capacity and Reservations Management

Field Service Advanced Capacity and Reservations Management

Service-now.com

Govern field service capacity across territories, demand channels, and contractor commitments.

Scoped Application

Free

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Field Service Management Scheduling Automations

Field Service Management Scheduling Automations

Service-now.com

When schedules break down, this fixes them automatically.

Scoped Application

Free

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Field Service Quality Management

Field Service Quality Management

Service-now.com

Catch problems before the job closes, not after.

Scoped Application

Free

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Technician driven sales with Field Service

Technician driven sales with Field Service

Service-now.com

Turn service visits into sales opportunities, direct from the field.

Scoped Application

Free

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Schedule Optimization

Schedule Optimization

Service-now.com

The best possible schedule, calculated — not guessed.

Scoped Application

Free

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Sales and Order Management Mobile Common

Sales and Order Management Mobile Common

Service-now.com

Enable shared mobile components for Field Service and Sales and Order Management.

Scoped Application

Free

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Connect Hub

Connect Hub

Service-now.com

Connect Hub is the home for your Workflow Data Fabric connections

Scoped Application

Free

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Software Asset Management Professional for Engineering Applications

Software Asset Management Professional for Engineering Applications

Service-now.com

Engineering license management in ServiceNow SAM, delivered through OpenLM and Open iT.

Scoped Application

Free

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Microsoft Entra Entitlement Management Spoke

Microsoft Entra Entitlement Management Spoke

Service-now.com

Simplify and accelerate how you integrate with Microsoft

Scoped Application

Free

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