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User Experience Redirection

User Experience Redirection

by Service-now.com

Default redirection to Service Operations Workspace

0 installs 0 reviews v1.0.1 Scoped Application Free-ish (consumes 1 tables) 1 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2026-03-13 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

To support the overall workspace adoption 

- For new customers, SOW redirection will be ON by default, meaning all users will be redirected to SOW.
- This setting can be switched only with ServiceNow consultation

- For existing customers, they will have a configuration setting available at the record level.
- Once turned ON at record level, all users of that record type should be available in SOW only
- Existing customers should be able to toggle the setting as required.

Key Features

Redirection mechanism configuration 

Version History (1)
v1.0.1 2026-03-12 16:48:32
New: To support overall workspace adoption, the following UI16 redirection is available from the classic (UI16) module menus to the SOW equivalent ...
ID: ab3ac910ffb5f2109848ffffffffff0d · Published: Mar 2026 · Updated: Sep 09, 2026