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Customer Service Case Action Status

Customer Service Case Action Status

by Service-now.com

Customer Service Case Action Status

0 installs 0 reviews v2.1.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2026-03-13 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

Provides visual action status indicators on customer service cases so agents can quickly identify cases that need attention or are blocked, and prioritize their work accordingly.

Key Features

Provides visual action status indicators on customer service cases so agents can quickly identify cases that need attention or are blocked, and prioritize their work accordingly.

Version History (3)
v2.1.1 2026-08-07 19:21:54
Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.  
v2.0.2 2026-06-16 16:09:59
Defect Fix (Keep major case related list consistent in app-csm-action-status and app-major-issue-management) - no new feature has been delivered.&n...
v2.0.0 2026-03-12 16:56:24
No new features have been delivered; migrated the application from family to store.    
ID: 664f29f40b902300c9c86c9037673ac9 · Published: Aug 2026 · Updated: Sep 09, 2026