ServiceNow Otto for OT Service Management
Now Assist for OTSM helps increase uptime and improve resolution times on the factory floor by expediting the incident troubleshooting process
0 installs
0 reviews
v3.1.5
Scoped Application
Free
Install Trend
First tracked: 2026-03-13
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2 | -2 |
About
With the ServiceNow Otto for Operational Technology Service Management (OTSM), your team can summarize OT incident details and generate the incident resolution notes to share with other users.
Key Features
The following generative AI capabilities are available for OTSM users:
- Auto-generating OT incident summary that helps you to understand the OT incident context
- Auto-generating OT incident resolution notes that helps other users resolve their incidents if they have a similar issue
Version History (2)
v3.1.5
2026-08-07 19:23:42
New
Updated to support the ServiceNow Otto brand.
v3.1.2
2026-03-12 16:11:12
New
Summarize an OT incident in the Industrial Workspace
Generate resolution notes for an OT incident in the Industrial Workspace
Use the Generat...
ID: 090de8b7f3999610557f657b06968c61 · Published: Aug 2026 · Updated: Sep 09, 2026