Field Service Marketplace (FSM) gives dispatchers and contractor managers a structured way to source, evaluate, and assign work to external contractors — streamlining coordination to improve response times.

Dispatchers or Internal Contractor Managers can push tasks with defined criteria. External contractors receive instant notifications and can submit bids directly in the ServiceNow Platform. The managers can compare responses and assign work in a single workflow. Bid visibility is controlled, timelines are tracked, and every step from task posting to award is documented.

This enables faster contractor sourcing, reduces coordination gaps, and maintains a clear audit trail, ensuring external work is governed with the same discipline as internal work.

- Work Distribution
Internal contractor managers or dispatchers can push tasks to external contractors and invite them to participate in fulfilling the work.
- Bid Submission
Contractors can review available work and submit bids, while internal teams can define bidding criteria and evaluate responses before assigning the task.
- Bid Lifecycle Management
Contractors can accept, reject, or withdraw bids, giving flexibility in how work opportunities are managed.
- Push Notifications for Work Opportunities
Contractors receive real-time alerts when tasks are available or when updates occur, so response times shrink and work gets assigned faster.