logo

NJP

Map Integrations for Field Service

Map Integrations for Field Service

by Service-now.com

Configure travel intelligence providers for more accurate FSM scheduling.

0 installs 0 reviews v29.0.8 Scoped Application Free-ish (consumes 1 tables) 1 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2026-03-13 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

Map Integrations for Field Service lets organizations connect a travel estimate provider to FSM, improving the accuracy of travel time estimates used in scheduling and task assignment.

Beans.ai is supported out of the box, providing more precise travel time estimates and automatically excluding locations that fail geocoding validation or aren't reachable by road. Third-party map providers are also supported using the same configuration process, with credentials and API authentication handled at setup.

More accurate travel estimates mean better scheduling windows, cleaner assignments, and fewer surprises in the field.

Key Features

The travel estimate providers supported OOTB are Beans.ai and other third-party providers.

- Beans.ai: This map provider provides more accurate travel time estimates. Locations that are deemed invalid through geocoding or aren’t reachable by road are excluded from task assignments
- Third-party map providers: Supports third-party map providers to extend mapping capabilities. To configure a third-party map provider, follow the same configuration steps as Beans.ai. Enter your credentials and any required API keys or authentication details for the provider.

Version History (1)
v29.0.8 2026-03-12 16:09:15
New Initial version of the Map integrations store app, this version is compatible with Australia Family Release. Changed This app is upgraded ...
ID: 32467aba87d8a910f53c7515dabb3598 · Published: Mar 2026 · Updated: Sep 09, 2026