Telecommunications Customer 360
Telecommunications Customer 360 provides a unified experiencce for complete customer context including AI driven insights and action.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
Telecommunications Customer 360 provides our service desk agents(L1,L2, L3) a single pane of glass across interaction, cases and complaints for quick resolution by getting complete customer context along with some insights and action for quick resolution. It will support the pre built workflows for billing, case and complaint journeys along with AI insights on customer sentiment, NPS, Churn.
Telecommunications Customer 360 provides Order management and MACD flows.
Key Features
1) Unified landing page for Customer Issues
2) Insights and Actions
3) AI summary
4) Contact Card, Customer history
5) Billing and Order related workflows
6) Customer 360 support on Interaction and Complaints as a macroponent,
7) Smart recommended insights on C360.
8) Creating C360 as a component.