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π Streamline Legal Content Review for LSD! Marketing wants to launch a campaign next week. PR has a press release ready to go. Sales needs a customer presentation cleared before a big pitch. And somehow, all of these land in legal's inbox β with no struct...
Welcome to the complete beginner's guide to Customer Service Management (CSM) on ServiceNow! In this comprehensive tutorial, we break down everything you need to know about CSM,...
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AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when ...
Task Plan Templates allow business owners to create, own, and share case tasks with their team. For more information on what Task Plan Templates are, and the data model, watch: ...
Major Case Detection AI Skill is a CSM Case Management capability which solves for the following: when multiple customers are hitting the same issue, support teams often donβt k...
How do you automate testing for your ServiceNow apps? What does using AI to generate and run tests look like? Ravi Mantrala, PM for ATF Test Agents at ServiceNow, is building wi...
DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are s...
Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands...
Quick answer: You can initiate ServiceNow playbooks from multiple places, not just workspaces. Playbook trigger options: - Portals: Display and kick off playbooks, then hand off...
Build Agent now automatically creates checkpoints backed by update sets while you build so you can see exactly what changed at each step, roll back if needed, and work in a way ...
Chapter Markers 00:00 β Introduction to App Engine Studio 01:29 β Building an App from a Template 02:54 β Building an App from Scratch: The Use Case 03:27 β Adding Data (Tables)...
Want to use a model of your own choosing with Now Assist β instead of one of ServiceNow's managed providers? Maybe it's a model you've fine-tuned, an open-weights model you're h...
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watc...
Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team m...
New video: A hands-on walkthrough of ServiceNow's AI Agent Studio. We cover the prebuilt AI agents available for ITSM out of the box β incident triage, resolution planning, work...
Case Insights in Customer Service Management brings case context, customer context, trending topics, agentic triggers and critical account alerts together in one card on the cas...
This post walks through every tool Hardware Asset Management (HAM) gives you to fill in missing hardware lifecycle dates: the end-of-sale, end-of-support, and end-of-life dates ...
This post covers the practical side of running a lifecycle coverage program. You'll learn where coverage gets measured β the Software Lifecycle Report in Software Asset Manageme...
This post documents how for years IT asset management has chased accuracy (the exact right date), but the real bottleneck today is coverage: having a usable, explainable lifecyc...
The [previous blog post](https://www.servicenow.com/community/sam-blog/it-asset-management-lifecycle-accuracy-and-coverage-an-overview/ba-p/3577038) made the case that coverage,...
This post makes the case that lifecycle coverage, not accuracy, is the real constraint on most asset management programs. It covers why the coverage gap exists, the Software Ass...
This post is a tour of every tool Software Asset Management (SAM) gives you to fill in missing software lifecycle dates: the end-of-support, end-of-extended-support, and end-of-...
Autonomous SLO Creator Agent: Accelerating Service Reliability for Distributed Teams In a world where services are owned by teams spread across regions, time zones, an...
For two decades, IT asset managers have asked: Do we have the exact date? The answer still matters. But today's stronger question is: Do we have the exact date, or where we don'...
