Learn how to configure and use the Voice Controls Simulator tool to test voice-enabled agent interactions. #servicenow #customerservicemanagement #voicecontrols #agentworkspace 0:00 Intro 0:22 Enable Voice Controls Simulator Tool 1:02 Using the simulator Role required: sn_int_control_sim.voice_test_tool_user This video was recorded in the Australia release. For more information, see: Voice Controls Simulator tool: https://www.servicenow.com/docs/r/customer-service-management/voice-control-simulator-tool.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com