Stuck picking the right configuration items for a change record? Let AI do the digging. In this quick look at Now Assist for ITSM, see how generative AI helps you create a change request and automatically suggests the configuration items (CIs) it likely touches, so your team spends less time hunting through the CMDB and more time getting work done. What you'll see: ✅ Creating a change request with Now Assist ✅ AI-suggested CIs based on context, not guesswork ✅ Faster, more accurate changes with less manual lookup Less friction, more flow, that's AI put to work for the people who keep IT running.