Today's guest is Hanz Shawel, VP ServiceNow Delivery at Bank of America. Founded in 1904, Bank of America is one of the world’s leading financial institutions. Headquartered in Charlotte, North Carolina, it provides banking, investment, wealth management and risk management services to individuals, businesses, corporations and institutions. The company combines an extensive global presence with digital capabilities to help clients manage their finances, achieve their goals and navigate an evolving financial landscape. Hanz is a technology and operations executive with over 25 years of experience leading enterprise transformation across finance, retail, healthcare and telecoms. He combines deep technical expertise with operational leadership, overseeing global teams, budgets and complex regulated programs. His achievements include delivering $49 million in savings, improving throughput by 400% and leading a $110 million pharmacy transformation. In his role, Hanz scales enterprise platforms, strengthens governance and turns strategic investment into measurable business results. In the episode, Hanz talks about: 0:00 His journey from developer to ServiceNow leader, driving enterprise transformation and standardization 2:32 Implementing ServiceNow DPR (Digital Product Release) to transform release management for regulated organizations 4:14 Introducing DPR to improve release rigor, control and infrastructure coordination 6:02 How ServiceNow DPR orchestrates release processes, ensuring consistency and traceability 7:42 Simplifying complex technology concepts to secure executive buy-in 10:07 Why a successful DPR implementation requires expertise, partnerships, funding and organizational change 13:14 Prioritizing passionate, strategic thinkers with strong architectural mindsets 16:07 How release management is evolving toward automated, decentralized, product-led operating models 19:56 Why ServiceNow enables faster transformation through automation, standardization and flexibility To find out more about all the great work happening at Bank of America, check out the website www.bankofamerica.com #servicenow #DPR #releasemanagement __________________________________________ Subscribe to the Alldus podcast: Spotify https://spoti.fi/3V8gMwV Apple Podcasts https://apple.co/2QIr3hL Amazon Music: https://amzn.to/3EnhyPK www.alldus.com/podcasts