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New article articles in ServiceNow Community · 2 months ago

Major Incident Management: On-call Scheduling

![mim.png](https://www.servicenow.com/community/image/serverpage/image-id/523160i69866A475C56B0CC/image-dimensions/1210x312/is-moderation-mode/true?v=v2 "mim.png") ![image.png](https://www.servicenow.com/community/image/serverpage/image-id/523163i713F6A069...

ServiceNow Community · 2 months ago

FSM Capacity Manager Agentic Workflow

Your dispatcher just caught next week's capacity shortage before it hit a single job. AI agents team up in Now Assist to forecast demand, spot a 6.25-hour shortfall, and fix it ...

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New article articles in ServiceNow Community · 2 months ago

July 10

| Main Topic: Getting Knowledge Ready for AI!  | | Breakout Rooms 1 -Platform Owner/Manager Meet-Up 2 - Digital Healthcare Forum | Deck & Q&A attached here ...

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New article articles in ServiceNow Community · 2 months ago

Recuperação de PDIs inativas

Sabemos que a ServiceNow disponibiliza gratuitamente um ambiente de desenvolvimento para estudos chamado PDI (_Personal Developer Instance_).    Chegamos em um ponto...

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New article articles in ServiceNow Community · 2 months ago

How to Call a ServiceNow AI Agent Using REST API

https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FHsbRIQrx1jk%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwa...

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New article articles in ServiceNow Community · 2 months ago

Granular admin roles in Notify

Granular admin roles in Notify: When you create a new role, it doesn’t automatically follow the same security restrictions as existing roles. So, if there are certain tables—l...

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New article articles in ServiceNow Community · 2 months ago

How to get an AI Agent ready for production?

https://www.youtube.com/embed/Sd1B1upIUg8?si=C7RYpAmm-0HVZolF   AI Agents: From Build to Production Building an AI Agent is only half the work — getting it ready for pr...

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New article articles in ServiceNow Community · 2 months ago

How to Build a Simple AI Agent?

https://www.youtube.com/embed/9Woz9RFImKE?si=FgcYKzpskgyM0P5e   🤖 ServiceNow AI Agent Studio Building an IT Helpdesk Agent — From Use Case to Deployment 📺 Video Overv...

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New article articles in ServiceNow Community · 2 months ago

AI 101

    https://www.youtube.com/embed/5WRGDkq8hA8?si=RbZG8Wxob4JmAirE   Agentic AI Series Video · Agentic AI Series Agentic AI vs. traditional automation A pra...

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New article articles in ServiceNow Community · 2 months ago

MESC 2026

Join ServiceNow® at the Medicaid Enterprise Systems Conference (MESC) 2025 to explore how ServiceNow helps Medicaid organizations streamline operations and strengthen compliance...

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ServiceNow Community · 2 months ago

Now Assist Center Demo

Now Assist Center is your unified cockpit for activating, configuring, and customizing AI on the ServiceNow platform, putting every tool you need in one place. With an AI-powere...

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New article articles in ServiceNow Community · 2 months ago

ServiceNow Hierarchy sys_user

ServiceNow Hierarchy   ServiceNow Hierarchy ![tiagomacul_0-1783607808304.png](https://www.servicenow.com/community/image/serverpage/image-id/522863i02A69EC7491DE8C5/ima...

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New article articles in ServiceNow Community · 2 months ago

Agentic Contact Center for Insurance: Overview

Objective This guide introduces the Agentic Contact Center for Insurance in Financial Services Operations (FSO) and explains how it brings AI into the insurance service repres...

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New article articles in ServiceNow Community · 2 months ago

Agentic Contact Center for Banking: Overview

  Objective Turn every customer interaction into opportunity to build loyalty, improve efficiency, and drive growth with AI powered service experiences that connect fro...

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ServiceNow Documentation · 2 months ago

SPM Enterprise-Wide Deployment | Overview

Shows how organizations can use Enterprise-Wide Deployment (EWD) data partitioning capabilities for Strategic Portfolio Management tables to separate and control record visibili...

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