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A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom where there's a genuine gap. Over-engineering with too many custom agents...
Voice Agents in ServiceNow are genuinely useful for handling routine calls, but only if you configure them right. This session breaks down the full setup process step by step. W...
Your alert console is lying to you. It cannot tell one problem from forty symptoms of it. Here is how ServiceNow now recommends the groupings for you, so you review and decide i...
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[@sandeepdutt](https://www.servicenow.com/community/user/viewprofilepage/user-id/568972) Post your AI Learning Days session resources in the comments below for your atten...
Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. ...
Alert noise is one of the biggest challenges facing IT operations teams today. In this Power Byte, we walk through Proactive Alert Grouping Recommendations in ServiceNow AIOps, ...
Automatically score and coach every closed case with GenAI-generated quality reviews Automated quality assurance reviews closed cases against a configurable rubric and generat...
Automated quality assurance reviews closed Customer Service Management Cases against a configurable rubric and generates a quality score with qualitative feedback for each one, ...
Join Eliza Orchard to discover how to build and integrate custom AI capabilities directly into your ServiceNow workflows.
Join Eliza Orchard to discover how to build and integrate custom AI capabilities directly into your ServiceNow workflows.
Everything AI in ServiceNow runs on skills: prompts, AI Agents, and analysis skills that live inside the Now Platform and have native access to your data, your tables, and your ...
We've been hearing more interest lately from customers asking whether Unified Security and Exposure Management (USEM) could be exposed as an MCP (Model Context Protocol) server....
We've updated the Platform Analytics Known Issues Reference — here's what changed Transparency matters when you're planning a migration. This bi-weekly refresh clears ...
If your team uses the App Repository to manage scoped applications, you know the post-clone cleanup process can be a real headache. After cloning an instance, an admin has to ma...
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It's summer, and everyone is paddling out. AI agents, copilots, and autonomous workflows are everywhere. Every week brings another breakthrough, model, or reason to jump in. If ...
Neste vídeo, trazemos a demonstração do pilar de Align do SPM: como promover o alinhamento entre estratégia, times e iniciativas, garantindo maior clareza na execução e coerênci...
Neste vídeo, trazemos uma demonstração da frente de estratégia do SPM, explicando como a solução contribui para a definição de prioridades, o alinhamento de objetivos e a tomada...
Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whet...
Most organizations deploying AI agents can’t answer a basic question: is it actually working? Not whet...
Can AI go from a chat message to a fully closed, autonomous complex case, with zero human touch and full explainability at every step? Watch it happen. Follow George Lewis, a fi...
Can AI go from a chat message to a fully closed, autonomous complex case, with zero human touch and full explainability at every step? Watch it happen. Follow George Lewis, a fi...
ServiceNow is ending the default use of its in-house large language model, Now LLM, and shifting towards integrating advanced third-party models like Google Gemini and OpenAI GP...
Summary In the Security Exposure Management (Exposure Assessment) workspace, custom columns added to the Exposure Assessment list (Assess by CVE) are lost when you sort by any...
