News Jace Pro
News, acquisitions, companies, people, events, and public filings in one searchable place. No vendor press-release fog.
The signal desk
What are you trying to understand?
The latest
If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now Assist Center has evolved into AI Admin Center. So,...
I get asked to explain the difference between Employee Journeys and Employee Lifecycle Events more often than almost anything else in HRSD — and the honest answer is that it dep...
In [part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/employee-lifecycle-vs-employee-journey-what-s-the-difference/ta-p/3600063) I explained why I ans...
Every organization runs on approvals, and each one of them takes time. Stakeholders define the approval logic in a policy, a developer translates it into workflow logic, and sti...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
If your CMDB can't be trusted, neither can the decisions built on top of it. Here's how AI keeps configuration data accurate automatically.
Build Agent is ServiceNow’s AI-native development capability. Describe what you need in natural language, and it builds directly inside your environment. Build Agent works acros...
https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FTBGdylwDeL8%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwa...
Hello Chicago SNUG Community! We're excited to begin planning our next Chicago ServiceNow User Group Live Event this November and are looking for customers who wou...
Army readiness depends on turning demand into action. Whether supporting soldiers, resolving maintenance issues, managing supply shortages, or coordinating across commands and m...
A practical guide to what AI Agent Advisor is, when to use it, and what it's actually worth AI Agent Advisor reads the records your teams have already closed, groups them into ...
As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left ...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
Every organization runs on approvals, and each one of them takes time. Stakeholders define the approval logic in a policy, a developer translates it into workflow logic, and sti...
[Workflow Data Fabric Suite Cert Sprint (Q3 '26)](https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=f213007047c60b14ca332a81736d4304&s=1&ssa=3) This pro...
TL;DR: CVSS tells you how bad a vulnerability could be. SSVC tells you what you should actually do about it — right now, given your exposure. If your patch queue is still sorte...
Hey builders! Looking for help with Agent Studio, plugins, automations, or your latest EmployeeWorks project? Join our live Developer Office Hours, where you can ...
The challenge I've been using OneNote for note taking and knowledge collection for about 15 years. It ticked a lot of boxes. - Synced across devices. - Note taking in rich-te...
Empathy depends on context. Context depends on data. And right now, most customer service agents do not have either. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Dire...
Organisations are investing heavily in AI. Many are not harvesting the return. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, examine the execut...
Customer experience was always built on good intentions. The problem was never the intent. It was the translation. Brett Lovett, ServiceNow Practice Leader for APJ at Cognizant,...
Empathy is not a soft skill layered on top of technology. It is the foundation of effective customer experience strategy. Ian Kreiger, Futures Director at ServiceNow, and Brett ...
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and g...
617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project...
