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_ Question: _
What is the purpose of the use case? How can it be identified? What areas should we concentrate on, and how will it assist in the operational aspects of IT?
_ Solution: _ ...
From Alerts to Insights: The Importance of ITOM Use Cases
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about 2 hours
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Disclaimer : _The specific solution described is achieved through configuration. There is no liability for ServiceNow to provide support, apply changes, fix defects and review imp...
[Customization] Making EA Artifact approvals configurable
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about 19 hours
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The Touchless Enterprise · Part 6 of 6
Six things that bite you.
None of them show up on a whiteboard. All six showed up in production — usually months after launch, once nobody was watching the...
The Touchless Enterprise, Part 6: Six Things That Bite You When You Build This
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about 22 hours
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The Touchless Enterprise · Part 5 of 6
Scoped to a category, not a team.
Layer 3 is where the pattern gets specific — and where the org chart stops being the right boundary.
By Timo Weber (Seni...
The Touchless Enterprise, Part 5: Layer 3 — Specialists Scoped to a Category, Not a Team
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about 22 hours
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Customizing the Risk Suggestion AI Agent
You may want to tailor the Risk Suggestion AI Agent to match your organization's messaging style, risk assessment process, or evaluation criteria. This gu...
Customizing the Risk Suggestion AI Agent
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1 day
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