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A short video series plus a full written walkthrough for building an MCP server on ServiceNow with the MCP Server Console, then connecting Claude to it. Plugin to OAuth to tools to a live test against a real incident, with every script ready to copy and pas...
Learn what AI specialists are in Autonomous Workforce and what they can do, the difference between AI agents and AI specialists, the benefits of using them, and how to deploy th...
Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...
When migrating dashboards and reports from development to production in a ServiceNow scoped application with Application Administration enabled (true), the dashboards may become...
Today's guest is Dianne Kokotoff, Executive Director, Enterprise Solutions and Automation at Wellstar Health System. Founded in 1993, Wellstar is one of the largest nonprofit he...
Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...
サブインスタンスで設定 → 本番でもう一度同じ作業。。。その繰り返しを終わらせます。Australiaリリースの「セットアップハブ」、ServiceNow Storeから無償提供。 ServiceNow ITOM AIOps
[Zero Copy Connectors for SQL Fundamentals](https://learning.servicenow.com/lxp/en/workflow-data-fabric/zero-copy-connectors-for-sql-fundamentals?id=learning_course_prev&course...
In today’s fast-paced and highly regulated industries, seamless systems integration is not just a luxury—it is a necessity. Enterprises in finance, pharmaceuticals, and healthca...
Most ServiceNow organisations are good at measuring delivery. They track releases completed, stories delivered, projects implemented, and business outcomes achieved. These metri...
As architects become more senior, it is natural for their responsibilities to shift away from hands-on development. They spend more time on strategy, governance, stakeholder eng...
Architects are often introduced after a project has already been sold, funded, and approved. By that stage, major assumptions may already have been made regarding scope, complex...
Enterprise Service Management is often introduced as an extension of ServiceNow capabilities beyond IT. HR, finance, facilities, legal, and other functions begin adopting common...
When organisations discuss data quality, the conversation often centres around validation rules, mandatory fields, workflows, and governance controls. While these mechanisms are...
Most ServiceNow roadmaps focus on growth. Organisations plan new capabilities, new modules, new automations, and new user experiences. Roadmaps are typically filled with initiat...
Architecture reviews often focus heavily on technical risks. Teams discuss performance, integrations, security vulnerabilities, scalability concerns, and upgrade impacts. While ...
Reusability is frequently promoted as a best practice in architecture. The logic seems obvious: build something once and use it many times. In theory, this reduces effort, impro...
Governance often has a poor reputation within transformation programmes. Delivery teams frequently view governance as a collection of meetings, approval checkpoints, and documen...
The L1 IT Service Desk AI Specialist is an autonomous worker that investigates and resolves assigned incidents using knowledge articles and historical data. Learn about its bene...
Over 14 years of ServiceNow consulting across more than 10 companies, I've observed that nearly every organization struggles with technical debt — and it worsens as more busines...
Hello everyone, Today, I’m going to write an article about Script Includes and GlideAjax. I know there are already several articles available on Script Includes a...
What does it actually mean when ServiceNow acts as an MCP server? It means ServiceNow exposes its capabilities as standardized MCP tools: any MCP-compatible AI agent can discove...
Government agencies manage vast data ecosystems across multiple mission-critical domains. Vulnerability management, operational analytics and cross-domain workflows require spee...
In the unfortunate situation where you need to revert an app from "Fluent" mode, as is used in the latest versions of ServiceNow Studio and IDE, here is how to do it. This...
Demands are now available in the Next Experience within the Strategic Planning Workspace. Learn how the new workspace-style interface brings Playbooks, document collaboration, a...
