Riya Kapoor and Sujan Dutta explains how intelligent approval works. Business users upload their policies and AI turns them into approval logic. Each request is checked at runtime, then auto-approved, auto-rejected or sent to a person when the policy doesn't give a clear answer. It sits on top of the approval workflows you already have, so your team only reviews the requests that need human judgment. To know more about the Intelligent Approvals: https://www.servicenow.com/community/developer-passport-blog/intelligent-approvals-in-the-servicenow-brazil-release-developer/ba-p/3599714