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Explore how Update Set Management works for the Implementation Agent, focusing on uploading and previewing a batch update set in ServiceNow Otto for Setup. ServiceNow product documentation: https://www.servicenow.com/docs/r/platform-administration/ia-update...
As organizations accelerate adoption of the ServiceNow AI Platform, security, privacy, identity, and encryption remain top priorities. To help our ecosystem build the skills nee...
Can a ServiceNow AI agent reach outside the platform for help when it doesn't have the answer internally? In this episode, Sayan and Sujan answer that with a live build, not jus...
Most AI pilots work fine, and that's what makes them so hard to argue with. The demo goes well, the model does its job, and then a year goes by and nobody can point to a number ...
As federal agencies face growing scrutiny over cost control and measurable outcomes, the Department of the Air Force is advancing an enterprise approach to modernization. Join t...
Government missions depend on turning scattered data into actionable intelligence. Join this session to learn how agencies use ServiceNow’s semantic metadata and knowledge graph...
In today’s federal, state, and local environments, cyber threats evolve faster than traditional perimeter defenses. Users, devices, and applications move constantly while data f...
How do you move from reactive ticket-taking to a proactive, data-driven IT organization? In this implementation masterclass, a digital transformation leader from the Center for ...
As federal, state, and local policies evolve, agencies must implement new directives quickly while maintaining consistent, trustworthy services for constituents. In this panel, ...
The National Science Foundation (NSF) is transforming how it manages, shares, and acts on data by leveraging the power of the ServiceNow Platform. Join this session to learn how...
As the U.S. Army modernizes logistics and personnel systems for a dynamic operational environment, Soldier Equipment and Asset Management (SEAM) is transforming how gear is trac...
In the federal mission, “customer” can mean citizens, mission partners, or other agencies, yet customer experience and service delivery often operate in silos, limiting visibili...
Traditional portfolio management relies on manual decisions, siloed tools, and delayed responses to change. That model can't keep up in a world where speed, adaptability, and co...
The National Cancer Institute's Digital Services Center evolved from information technology service management and IT automation to an enterprise development platform as a servi...
Meeting Federal Information Security Modernization Act mandates while enabling rapid system deployment continues to challenge agencies. In this session, we will demonstrate how ...
Operational technology (OT) that powers federal infrastructure – including power grids, defense installations, and transportation systems – often sits outside traditional IT man...
Thank you for joining us Aug 5, at 12:00 PM ET for a great session on how to use our ServiceNow Platform's Adoption Services capability "Dynamic Guidance" as support through you...
Earlier versions of Build Agent got you 70-80% of the way to a completed app on ServiceNow. Andrew Vitollo says that gap is closing fast and even where it isn't perfect yet, it'...
A follow-up to my previous post on the redesigned My Approvals experience. This time, I’m sharing the implementation, key customization details, and the complete widget XML so y...
Watch Your Assists in Real Time: Usage Alerts Are Here Minimum Version: Australia Patch 4 Feature: Usage Alerts in AI Admin Hub Role: sn\_nowassist\_admin 💡 Note: As of Austr...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! The ServiceNow Kubernetes Informer (KVA)...
When sensitivity filters detect content that requires special handling in Now Assist for Human Resource Service Delivery (HRSD), the system needs a fallback plan. By default, fi...
Are classic list views and heavy UI Builder setups holding your ServiceNow admin workflow back? In this episode of the developer live stream, we dive headfirst into the revamped...
In August 2026, we introduce (finally!) the ability to export an AI agent to update set. This allows us to move our AI agent configuration into XML payloads that can be freely i...
In this video, we revisit Hardware Asset Attestation in ServiceNow HAM Pro and explore the major enhancements introduced through the Australia release. Building on the fundament...
