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AI Academy Pro Tip - AI Search as a tool in MCP Server Console

ServiceNow Community · Oct 02, 2026 · video

Ground AI agent responses in your enterprise knowledge with AI Search as a tool in MCP Server Console 1.8. Learn how to create an AI Search tool, configure a search profile as a governance boundary, and set system instructions to ensure Agentic platforms such as Claude prioritizes verified knowledge over training data. In this demo, we show how to: Create an AI Search tool in MCP Server Console Select a search profile (Knowledge Portal Search) Configure Claude with system instructions to invoke the search tool Watch Claude retrieve and cite knowledge articles in real time Perfect for ServiceNow admins, AI architects, and teams building knowledge-grounded AI agents. Timestamps: 00:00 — Creating an AI Search tool 01:35 — Live demo in Claude Desktop

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https://www.youtube.com/watch?v=TcmgYOYKpM0