AI Voice Agents for Portal brings voice calling directly into the ServiceNow native portal using WebRTC. After connecting to the AI Voice Agent from the portal, the customer stays in the browser to resolve there issue, while the AI Voice Agent records case details and contact information. For more information, refer to AI Academy - AI Voice Agents - From First Look to First Call: https://www.youtube.com/watch?v=7-3D2BxT57c Product Docs: https://www.servicenow.com/docs/r/zurich/customer-service-management/now-assist-for-csm/voice-ai-agent.html