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Monitoring AI Assist usage with ServiceNow Subscription Management, AI Analytics and Custom dashboards
Can ServiceNow expose its own skills, REST APIs, flows, and knowledge graphs as tools for an external AI to consume? The answer is yes. Watch as Sayan and Sujan walk though the ...
IT operations are drowning. Between incident management, alert noise, and endless manual troubleshooting, your best people are spending too much time reacting instead of buildin...
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Hello SNUG members! I'd like to personally invite you to [World Forum New York](https://www.servicenow.com/events/world-forum/new-york.html) on September 10, ...
Hello SNUG members! I'd like to personally invite you to [World Forum New York](https://www.servicenow.com/events/world-forum/new-york.html) on September 10, ...
Hello SNUG Members I wanted to provide more information the upcoming World Forum in New York! Here are some highlights: 1. Australia Release i...
Running a business on clunky, manual processes is a fast track to losing customers. In this montage video, leaders from top brands share how they left manual CRM behind. See how...
In this tutorial, we’re going to go over MCP client setup to connect to a ServiceNow MCP Server via OAuth 2.0. I’m going to use the HRSD MCP Server (released August 2026) and de...
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We know that everything on the web is a box by default, but you’ll find many animated <div>s pretending to be circles. But if you’ve ever met a real <circle>, you’ll know that t...
High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them ne...
Calling all Columbus community members! ServiceNow invites you to join us for an in-person SNUG event in Ohio, featuring pre-SNUG workshops and SNUG sessions. ...
Most enterprises don't have a data problem anymore, they have a context problem. AI can access your dashboards and reports, but it doesn't know which definition of "active custo...
Hello SNUG Members! We are excited to be planning the next Kansas City Live event and want to hear from you! We are looking for customer...
Who we're looking for: Customers using AI Admin Center (formerly known as Now Assist Center) – if that's you, keep reading!
Who we're looking for: Customers using AI Admin Center (formerly known as Now Assist Center) – if that's you, keep reading!
Content normally arrives automatically - the SAM Content Service pushes updates to your instance twice every week. Occasionally you need to force it: stale or empty content tabl...
To all my new users, and those switching to the Auto IT Journey, we know that there is a lot of detail on the amazing journey map. To help many of you out (and for those who kee...
Every second week, someone asks us the same question: where do we start with AI Agents? The person asking is either a Solution Consultant with a workshop in two weeks, or a plat...
What are UI Interactions? Encapsulated blocks of UI, logic, and scripts that you can attach to any page, without taking ownership of it. Add buttons, modals, and dynamic behavio...
If you use the Business Portal with Sales CRM, you may have noticed its documentation spread across different areas of the doc site over time. Over the past several rel...
If you're extending a VR Integration Framework processor (Wiz CC, Qualys CC or any processor built on sn_vulc.ComplianceTestResultBase) and want a new field to show up on the Te...
PA Widgets Created by Script Not Showing in the Classic Dashboard Picker -- What Helped Me Fix It Performance Analytics pa\_widgets Dashboard Background Script GlideRe...
