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Operational technology (OT) that powers federal infrastructure – including power grids, defense installations, and transportation systems – often sits outside traditional IT management. Legacy assets and supply chains create blind spots that increase risk, ...
A follow-up to my previous post on the redesigned My Approvals experience. This time, I’m sharing the implementation, key customization details, and the complete widget XML so y...
Usage Alerts in AI Admin Hub watches your skills in real time and fires a notification the moment consumption crosses a threshold you set. With two metrics (assist consumption a...
Watch Your Assists in Real Time: Usage Alerts Are Here Minimum Version: Australia Patch 4 Feature: Usage Alerts in AI Admin Hub Role: sn\_nowassist\_admin 💡 Note: As of Austr...
DISCLAIMER: The examples in this article come with no support or warranty, explicit or implied. Caveat Emptor! The ServiceNow Kubernetes Informer (KVA)...
When sensitivity filters detect content that requires special handling in Now Assist for Human Resource Service Delivery (HRSD), the system needs a fallback plan. By default, fi...
Are classic list views and heavy UI Builder setups holding your ServiceNow admin workflow back? In this episode of the developer live stream, we dive headfirst into the revamped...
In August 2026, we introduce (finally!) the ability to export an AI agent to update set. This allows us to move our AI agent configuration into XML payloads that can be freely i...
See how Software Asset Management and Contract Management Pro work together to automate contract metadata extraction and obligation tracking. servicenow softwareassetmanagement ...
There’s been a lot of confusion and panic this week about “huge fines”, “drastic measures” and [“sweeping new AI rules” in the EU](https://commission.europa.eu/news-and-media/ne...
Bosch is expanding its use of ServiceNow beyond internal operations to connect customers, partners, and manufacturing intelligence. Plat4mation is helping Bosch use AI-powered m...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our Service...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our Service...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM custome...
RaptorDB Pro just got two big additions: Live Connect and Live Archive In this quick update, Bipin Singh from ServiceNow Data Management team breaks down what's new: • Live Perf...
In this course, learn how ServiceNow® Stream Connect uses the Direct Kafka connectivity mode to connect a ServiceNow instance directly to a customer's Apache Kafka environment—w...
Everyone in ServiceNow governance debates whether to configure or customize. That's the wrong question, and it's costing you more than you think.
Having one role for the entire API isn't enough. Reading a vehicle record and deleting one shouldn't require the same permissions. In this video we give each resource its own ac...
Introducing the New Demand Management Experience A smarter, guided way to manage demand — built on the same data you already have, ready to use today. Introduction ...
Custom skills and rules, background script execution with rollback, Developer Sandbox support, and automatic test maintenance in Build Agent. August 2026 store release, Australi...
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Moveworks empowers every employee to get work done more effectively. It’s the trusted AI Assistant for your entire workforce to find what they need and automate tasks end to end...
Hi everyone, Thank you for being an active part of our community! We are excited to share that our group, previously known as the ServiceNow Developer Meetup Hyderabad is movi...
Employee Slate: Monthly Release Highlights A quick-reference summary of what's new in Employee Slate each month. Click the blog link in each section for full f...
We're learning from your feedback and analyse the questions that are being asked within the Academy sessions. For that reason we're organizing another session dedicated to how o...
