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Customizing the Risk Suggestion AI Agent You may want to tailor the Risk Suggestion AI Agent to match your organization's messaging style, risk assessment process, or evaluation criteria. This guide covers the core customizations that most organizations m...
Flow Designer is a foundational skill on the Now Platform. You cannot move forward as a real ServiceNow practitioner without mastering it, and one of the most common pitfalls in...
_ Question: _ What is the Agent Client Collector (ACC), and what are the key reasons for adopting it within my infrastructure landscape? Additionally, what measurable benefits ...
What it is Legal teams get work from everywhere — contract reviews over email, NDA questions in chat, compliance approvals in spreadsheets. Legal Service Delivery brings all o...
Life was full as a mom. Tech opened a new future. Aya's early career was in retail in Japan — a world away from enterprise tech. But the skills she developed in retail, includin...
Tech felt overwhelming. Then he found his pace. Through ServiceNow University, Jacques earned certifications and built the knowledge to deliver real solutions for his customers....
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation,...
_ Use Case: _ What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? _ Solution:...
Autonomous workforce FAQ and troubleshooting Last updated September 2026 - What is an autonomous workforce and AI specialist? An autonomous workforce is a collection...
Unlock Data-Driven Automation with ServiceNow AI Agent Advisor Are you ready to move from AI exploration to execution with confidence? Deciding where to apply AI in your organiz...
Update sets used to work exactly like a VCR: hit record, capture everything you did, and ship the tape. Robert Fedoruk walks through why that model is getting rethought as Servi...
Unlocking Productivity and Accessibility with Doc-to-Voice Agent Transforming the Way Enterprises Interact with Documents Table of Contents - [Reimagining Document Interac...
Knowledge Center: Back to Basics - A Platform Academy Refresher This Platform Academy session took a step back from the deep dives we've been running since Knowledge Cent...
AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability? Getting Started — Prerequisites & se...
Whatever’s on your to-do list right now—a CMDB that gets more complex by the hour, alert noise that never quiets down, or a backlog of tickets that keeps growing—there’s a good ...
What the connector is and how it works The Service Graph Connector (SGC) for Armis is a CMDB ingestion tool. Its job is to take the asset inventory Armis has already disc...
[AI + Data: Better Together partner webinar (NOW on ServiceNow University)](https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=cc54d9fd97c...
Extend ServiceNow Discovery to Any Network Device—Custom or Standard Out-of-the-box discovery works great—until you need to find a device that isn't covered. Maybe it's a vend...
Predict failures before they disrupt store operations. See how Google Cloud BigQuery ML and ServiceNow turn compressor telemetry into an automated, AI-assisted repair workflow—f...
August 11th, 2026 - What's New in ATF: Modern UI Testing and Automated Test Maintenance _Platform Academy | August 11, 2026_ Testing just got a whole lot smarter. &n...
Explore the newest ATF capabilities designed to simplify test automation. Learn how Auto Maintenance automatically identifies and updates impacted test steps, While Run UI Test ...
_Nisarg Shah is VP of IT Operations Management at ServiceNow, responsible for AIOps and Service Graph _ 