See how *Strategic Portfolio Management (SPM)* helps retailers turn store growth strategy into coordinated execution. Follow a store opening challenge, a damaged shelf delivery just before Black Friday, and watch how one connected plan across delivery teams, project managers, and executives helps spot risks earlier. Learn how *SPM for Retail* standardizes the store lifecycle with project types, templates, and playbooks, and how *Retail Operations* and retail service management connect plan, store execution, and issue resolution. Hear how Flying Tiger used SPM to support its goal of opening 1,000 new stores by the end of 2028, with 90% less rework and 70% less manual workload. _This video was recorded in the Brazil release._ Chapters: 00:00 Welcome and Housekeeping 02:16 Store Opening Challenge 05:26 Connected Operating Model 08:29 Flying Tiger Customer Story 09:25 Store Lifecycle Projects 10:45 Templates and Project Types 12:48 Playbooks and Approvals 13:59 Retail Operations Portal 14:49 Connected Scenario Demo 17:29 AI Insights and Risks 19:02 Key Takeaways and Resources #ServiceNow #StrategicPortfolioManagement #SPM #RetailSPM #StoreLifecycle #RetailOperations #ProjectManagement #WorkflowAutomation #ProjectVisibility #RiskManagement #SPMAcademy - Check on more video resources about Strategic Portfolio Management (SPM) adoption on https://www.youtube.com/playlist?list=PLkGSnjw5y2U4AXtqPfRHozQozkIshWZ\_p Explore *ServiceNow Product Documentation* to learn SPM configuration, setup, and adoption step-by-step: https://www.servicenow.com/docs/r/it-business-management/r\_ITBusinessManagement.html Subscribe to the *ServiceNow Community YouTube* channel https://www.youtube.com/@UCCBQU8mlFrElxQNR2mo-gLg Connect with other developers, share knowledge, and unlock endless opportunities to grow your skills! Join the *ServiceNow Community* today! https://devlink.sn/commchannelsncomm Listen to *ServiceNow Insights Podcast* to hear expert guidance on product strategy and best practices: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/ - The World Works with ServiceNow.