A dealer reports a repair. Weeks later, the OEM spots a pattern. See how warranty, quality, and recall can work as one connected process using Manufacturing Commercial Operations and ServiceNow CRM for Automotive, from the first fault code to the first recall repair, with AI agents moving work forward while people stay in control of key decisions. Follow one repair across the value chain: 1:07 - A dealer service advisor gets an AI-assisted pre-authorization, then submits a warranty claim with the approved details carried forward 2:47 - An OEM claims agent works from a queue already triaged by AI, starts a part return, and approves the claim with AI-explained reasoning 4:16 - A quality and recall manager spots a failure pattern, links it to a quality investigation, and publishes a recall campaign 5:43 The dealer sees the recall in the portal and submits a recall claim What you’ll see: - AI-assisted pre-authorization, with automatic approval below the cost threshold - Guided claim creation that reuses pre-authorization and standard repair data, so nothing is entered twice - AI-triaged claims queue sorted into approval, rejection, review, and discrepancy - Part return started from the claim, with a linked logistics task and dealer visibility - Business rules that check vehicle usage, duplicate claims, reused images, and repair amounts, with AI explaining the reasoning in plain language - Quality signals that turn scattered claims into a visible pattern, tied to an investigation and supplier cost recovery - A phased recall campaign that dealers see in their portal and claim against using the same standard repair Learn more about ServiceNow Automotive and Manufacturing Commercial Operations here: https://www.servicenow.com/industries/automotive.html #ServiceNow #Automotive #WarrantyManagement #RecallManagement #QualityManagement #AI #manufacturingsoftware