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We're pleased to share that the next ServiceNow Arkansas User Group meeting will take place on Wednesday , July 2 9th at NWACC in Bentonville, AR. ServiceNow experts and users are invited to connect and talk about the latest ServiceNow u...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil\_admin, and a...
WORKFLOW DATA FABRIC ZCC for ERP Content Packs: what they are, where to find them, and how to get moving You have ZCC for ERP installed and a SAP connection ready. The next ...
What it is Portfolio Insights is an AI capability inside the Strategic Planning Workspace (SPW) that reviews the planning items in a portfolio plan and flags the ones at risk ...
Chapters: 00:10 Digital Product Release workflow 00:19 Digital Product Release workspace 01:27 Define scope 02:00 Plan a scope into a release 02:57 Managing a release 04:06 Vali...
Introduction Artificial intelligence is transforming how organizations operate—but it's also introducing a new class of security risks that traditional tools can't address. Fr...
If your ServiceNow instance has been running for a few years, stale data is quietly working against you — slowing queries, bloating tables, and burying the records your teams ac...
Most teams that want to report on ServiceNow data in Power BI or Tableau start by extracting it — piping it to Snowflake, a data lake, or a warehouse. That works, but the moment...
 In my last art...
Note: The following properties are available as of the Australia Patch 3 release (June 2026) Now Assist AI Agents does not charge for tokens, it charges for _value...
_A new module that brings AI security findings into ServiceNow, so you can manage them with the same efficiency as the rest of your security workflows._
Join government leaders to explore how AI is moving from strategy to production — automating the routine, connecting workflows across departments, and keeping people in control ...
Federal agencies face a growing paradox: workforce expectations are rising while budgets are shrinking. Outdated tools, siloed systems, and reactive IT support are costing agenc...
![tiagomacul_0-1782226178623.png](https://www.servicenow.com/community/image/serverpage/image-id/520931i5B4D501C1957EB7A/image-size/medium?v=v2&px=400 "tiagomacul\_0-17...
Most ServiceNow platforms do not fail loudly. They fail quietly, over three years, until the conversation shifts from "how do we fix this" to "do we replatform." There is one ra...
Demonstrates how to plan shifts with automatically staggered break times for your agents to effectively manage their schedule in Workforce Optimization. Chapters: 00:00 Intro 01...
Chapters: 00:08 Agentic Playbooks 01:25 Specifying the discount 02:08 Composing an email offer 02:18 Workflow Studio Discover how Agentic Playbooks in ServiceNow automate manual...
Overview All organisation knows an estimate of how much each incident, at least, costs to be resolved. Some have very basic information, some other have it broken down per cat...
Most teams that want to report on ServiceNow data in Power BI or Tableau start by extracting it — piping it to Snowflake, a data lake, or a warehouse. That works, but the moment...
Learn how to Add, edit or delete cost plans. servicenow servicenowdemo For more information: ServiceNow product documentation: https://www.servicenow.com/docs/r/it-business-mana...
If your ServiceNow instance has been running for a few years, stale data is quietly working against you — slowing queries, bloating tables, and burying the records your teams ac...
Stop building every custom field you're asked for. Learn the single mental shift and the 3-question framework that separates ServiceNow implementers from true architects.
I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA's perspective on what an MCP Server is and what its tools...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It g...
In this installment of the Process Mining Academy, Damian Pascale walks through how to embed Process Mining map components directly within Platform Analytics dashboards, putting...
