Demonstrates how to plan shifts with automatically staggered break times for your agents to effectively manage their schedule in Workforce Optimization. Chapters: 00:00 Intro 01:21 Creating shifts 02:41 Creating schedule plans 03:12 Assigning agents to shifts 03:47 Duplicating schedule plans #servicenow #servicenowdemo #workforceoptimization #ITSM This video was recorded in the Tokyo release. For more information on Workforce Optimization, see: ServiceNow product documentation: https://www.servicenow.com/docs/r/washingtondc/it-service-management/workforce-optimization-for-it-service-management/example-scheduling-configurable-wfo-itsm.html?contentId=Vg6910HqlxKhNXickqpAUg ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/