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New article articles in ServiceNow Community · 4 months ago

Retain the branding for Email Client Templates when using the Now Assist Email Reply Recommendation

Hi Friends. We have created this Success Recipe that walks through the steps to configure your Email Client Templates to allow the Now Assist Email Reply Recommendation to be used without overwriting the email template branding. Your formatting of the Email...

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ServiceNow Workshops · 4 months ago

CSA Part1 - CMDB Dictionary Transform Map

Prepare for the ServiceNow CSA exam with real‑time practice papers covering the fundamentals of structural data elements. This session dives into CMDB tables, dictionary fields,...

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ServiceNow Workshops · 4 months ago

ServiceNow CSA - Last Minute Refresher Key Points

CSA Crash Course - Crack your ServiceNow CSA exam with this FastTrack Success Guide and Refresher Key Points !This concise session covers essential platform blueprints, core tab...

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ServiceNow Documentation · 4 months ago

Create and configure a partition

Learn how to create a partition to control record visibility for users within a specific function, such as a department or business unit. servicenow servicenowdemo videospecific...

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New article articles in ServiceNow Community · 4 months ago

Models 101: Platform vs ERP Models

  Open Zero Copy Connector for ERP, go to create a model, and the first decision you hit is the model type. Platform or ERP. It looks like a minor configuration choice, an...

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New article articles in ServiceNow Community · 4 months ago

TNI: Network Sites & Locations

Overview The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Un...

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REDE Consulting · 4 months ago

Accelerate Compliance and Innovation in Pharma with AI-Powered ServiceNow Integration

Pharmaceutical and biotech companies face intense pressure to meet strict regulatory requirements while pushing forward with innovation. Compliance cycles often slow down produc...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 02 – The Vehicles application

Before you can build an API, you need something to expose. In this video, we tour the Vehicles API application — the scoped ServiceNow app we'll be building on throughout this s...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 05 – GET

This is the moment the API comes alive. By the end of this video you'll have two working GET endpoints — one that retrieves a single vehicle by VIN, and one that returns a filte...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 08 – DELETE

The last of the four CRUD methods — and one that deserves a bit of extra thought. In this video we add a DELETE endpoint and look at why idempotency matters more here than anywh...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 01 – Introduction

Welcome to \Scripted REST APIs in ServiceNow\ — a hands-on series for ServiceNow developers who want to build, secure, and harden a custom REST API from scratch. In this first v...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 03 – The web service

Every Scripted REST API starts with a single record — the web service. In this video we create ours and look at the parts that matter most. \You'll learn:\ - What the web servic...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 30 – Build Agent

Over this series we built a Scripted REST API by hand — six resources, one at a time. In this final video we build the same API again from a single plain-language prompt, using ...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 07 – PUT and PATCH

PUT and PATCH both update existing records — but they're not the same thing. In this video we look at the semantic difference and add an updated endpoint to the Vehicles API. \Y...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 04 – Web service resources

A web service on its own does nothing. The work happens in the resources you add to it. In this video, we map out every resource and endpoint we'll build in the series before wr...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 10 – Versioning

Real APIs change — and every change risks breaking the clients that depend on them. In this video we enable versioning on the Vehicles API and see how ServiceNow handles it nati...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 06 – POST

Now that we can read vehicles, let's create them. In this video we add a POST endpoint that accepts vehicle data in the request body, inserts it into our table, and returns the ...

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Secretary of Simplification · 4 months ago

ServiceNow Scripted REST APIs (2026): 09 – HTTP methods

Every resource we built used GlideRecord — the JavaScript did all the work. So why does the HTTP method matter? In this video we answer that question. \You'll learn:\ - What "sa...

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New article articles in ServiceNow Community · 4 months ago

Build a dashboard to track granular feedback in Virtual Agent or Now Assist Panel

As of the Australia Patch 3 release + Now Assist in Virtual Agent v19.0 store app, we provide new configurations and table that allow you to configure and measure feedback (thum...

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New article articles in ServiceNow Community · 4 months ago

The AI Challenge: not about jobs, it`s about modernizing workflows!

The AI Challenge: not about jobs, its about modernizing workflows!   https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FIJVilaSuXZY%3F...

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New article articles in ServiceNow Community · 4 months ago

Manage your agentic assists consumption with these AI Agent properties

Note: The following properties are available as of the Australia Patch 3 release (June 2026)   Now Assist AI Agents does not charge for tokens, it charges for _value...

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New article articles in ServiceNow Community · 4 months ago

Build an assists forecasting dashboard

Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to buil...

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New article articles in ServiceNow Community · 4 months ago

Save the Date: Arkansas SNUG | July 29th | located at NWACC

We're pleased to share that the next ServiceNow Arkansas User Group meeting will take place on  Wednesday , July 2 9th at NWACC in Bentonville, AR.   ServiceNow...

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New article articles in ServiceNow Community · 4 months ago

Granular Admin Roles in Australia: Precise access control for a platform that's moving fast

For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil\_admin, and a...

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New article articles in ServiceNow Community · 4 months ago

Zero Copy Connector for ERP - Content Packs Overview

WORKFLOW DATA FABRIC ZCC for ERP Content Packs: what they are, where to find them, and how to get moving You have ZCC for ERP installed and a SAP connection ready. The next ...

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