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New article articles in ServiceNow Community · 4 months ago

WFO product docs now under CSM

  Workforce Optimization documentation just got easier to find – here's where everything moved! Ever found yourself switching between two separate documentation sets just to complete one workflow? Here is some good news for you! Workforce Optimizatio...

New article articles in ServiceNow Community · 4 months ago

WFO to CSM migration

  Workforce Optimization documentation just got easier to find – here's where everything moved! Ever found yourself switching between two separate documentation sets just...

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New article articles in ServiceNow Community · 4 months ago

【2026年度ユーザー会分科会】プラットフォームチーム中間報告 ― 生成AI時代のPF管理

プラットフォーム分科会の中間報告(6/12 Community Day)の内容を共有します。生成AI時代のPF管理を「守りと攻め」で議論中。一緒に活動するメンバーも募集しています。   ![ToshikazuMatsu_6-1782121469524.png](https://www.servicenow.com/community/im...

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New article articles in ServiceNow Community · 4 months ago

Scanning Inactive Records and Base System Records

[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...

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New article articles in ServiceNow Community · 4 months ago

Custom Table Deep Dive: Archive Tables

Are you struggling with slow queries or degraded performance in ServiceNow due to massive amounts of historical data? Discover how ServiceNow Archive Tables provide a critical a...

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New article articles in ServiceNow Community · 4 months ago

Custom Table Deep Dive: Many to Many (M2M)

Struggling to model complex relationships in ServiceNow? Many-to-Many (M2M) Tables are essential data structures designed to accurately link records between multiple existing ta...

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New article articles in ServiceNow Community · 4 months ago

Custom Table Deep Dive: Import Set Row

Are you navigating the complexities of ServiceNow data architecture? Dive into _Import Set_ tables and learn how these tables function by extending _Import Set Row [sys\_im...

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New article articles in ServiceNow Community · 4 months ago

Custom Tables: Where and when to build

In this foundational article on ServiceNow Data Architecture, I'll summarise the most common reasons for using custom tables along with the various types available. If you haven...

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ServiceNow Community · 4 months ago

Platform Academy: Introducing ATF Test Agent

Authoring ATF tests takes time, and troubleshooting failures takes even more. The ATF Test Agent, launching with the Australia release in May 2026, changes that by handling all ...

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New article articles in ServiceNow Community · 4 months ago

Live Connect - Getting Started

Stop copying ServiceNow data to external systems just to run reports. Live Connect lets BI tools like Power BI, Tableau, and Excel query your ServiceNow database directly via JD...

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New article articles in ServiceNow Community · 4 months ago

Live Archive - Getting Started

Your ServiceNow instance accumulates years of stale records that slow down queries and clutter your teams' view — Live Archive moves that data off your live tables without losin...

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New article articles in ServiceNow Community · 4 months ago

【無料・オンライン】ServiceNow University AI Learning Days 2026を開催します!

こんにちは、ServiceNowトレーニングチームです。    AIの進化により、私たちの働き方やキャリアは大きく変わりつつあります。 「今、何を学ぶべきか」「どのスキルが将来につながるのか」―― こうした問いに向き合う機会として、ServiceNow University が主催する「AI Learning Days 202...

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ServiceNow Dev Program · 4 months ago

Most Real Work Doesn't Start From Zero

Most apps you'll work on already exist. Tables already defined, business rules already running, catalog items already live. This episode covers how to point the ServiceNow SDK a...

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ServiceNow Dev Program · 4 months ago

Release Notes Write Themselves After This

After your issues close and your commits go out, someone still has to write the release notes and tell the team what shipped. This episode shows how to automate that with a cust...

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ServiceNow Dev Program · 4 months ago

Claude Code on Existing ServiceNow Apps

Previous: https://www.youtube.com/watch?v=X6k3pmtIos8&list=PL3rNcyAiDYK2Pd\_HgNb8E2tw4Mb0vw1f1&index=36 Next: https://www.youtube.com/watch?v=4Qk7pRz2h6M&list=PL3rNcyAiDYK2Pd\_H...

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