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Build real ServiceNow admin skills, learn best practices and get ready for your ServiceNow CSA certification with 44 free hands on video lessons.
Knowing who has the ability, the need, and has actually run scripts in the past is essential to protecting the stability of your ServiceNow AI Platform instance, and it is part ...
Warranty teams spend hours reviewing claims one at a time, and improper payouts still slip through. See how ServiceNow CRM for Manufacturing uses AI to triage every warranty cla...
Main Topic: Updates from ServiceNow- What is Otto? Zurich\> Brazil Family Release Highlights and New Patching Policy Deck attached here and Recording link here: [First Fr...
Main Topic: Dynamic IRE (Australia/Brazil) Deck attached here and Recording link here: [Third Thursday- Oct 15 2026- Dynamic IRE](https://solutions.servicenow.com/i/...
Put a Kafka proxy between ServiceNow Stream Connect and your Kafka cluster. Using Kroxylicious as the example, this guide covers one public TLS endpoint for Direct Kafka (no MID...
Hello, I'm completing the Lab 4.3.1 of the SN Administration Fundamentals, specifically the part step of "Prepare and run the transform" When I click on the Transform ...
Riya Kapoor and Sujan Dutta cover what you need to run intelligent approval in ServiceNow. It's available on Australia Patch 6 and Brazil Patch 0 and needs an AI entitlement, ei...
In this session of the Process Mining Academy we walk through everything new for Process Intelligence in the Brazil release, including detailed descriptions and live demonstrati...
Introduction When people discuss ServiceNow licensing , the conversation often focuses on contracts, subscriptions, and commercial negotiations. However, during a recent licen...
Our first post introduced [AI Identified Risks in Project Workspace](https://www.servicenow.com/community/spm-articles/ai-identified-risks-in-project-workspace/ta-p/3553906). Th...
Many community members are waiting for the ServiceNow Rising Star 2026 announcement. While we wait for an official update, let's trust the process, stay positive, and con...
Hello Community, Have you used the ServiceNow AI Agent Advisor yet? If you are not sure what it is? Simply put AI Agent Advisor analyzes operational data in yo...
I don’t want to return from [now]dev with just notes. I want to return with ideas worth putting into action. Hello Folks ! Every technology event offers opportunities to disco...
In August 2025, we launched a "Work Besties" video series that featured dynamic duos from around the globe who help each other do their best work to maintain work-life balance. ...
Disclaimer : I’m publishing this Community article as a DRAFT due to high customer demand. We will continue to update this article as questions arise and new features are avail...
In this SSH episode I review 502 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most rele...
For long time I have played around as so many others with the build agent in the PDI, but for the first time it actually build a pretty need application that I have been looking...
Join Mike Gallagher and Will Hallam as they explore the convergence of ServiceNow, cloud native, and tasty beverages. Get all the latest news and content from Beers With Enginee...
Everforth GlideFast Learning & Development team walks through an overview of Moveworks and ServiceNow. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_...
Here's a ServiceNow Playbook running end to end from Claude through MCP, coming in the ServiceNow Brazil release. Sai, the PM for Playbooks, shows Claude finding the Playbook as...
Hi Community, Here's what's new in the BRAZIL Store Release for Telecom that spans across TNI, TSOM, TSM, Service Exchange, and Sales CRM for ...
Hi Community, Here's what's new in the Brazil Store Release for Technology Provider Service Management (TPSM). What's New Customer Suc...
In this video, we’ll explore Audit & Audit Management Console in ServiceNow and understand their key features and functionality. Learn how to enable or disable auditing for tabl...
