Main Topic: Updates from ServiceNow- What is Otto? Zurich> Brazil Family Release Highlights and New Patching Policy

Deck attached here and Recording link here: First Friday's October 2026- SN Updates

Breakout Rooms

1 -Platform Owner/Manager Meet-Up

2 - Digital Healthcare Forum

Deck + QnA's  attached here and Recording link here: 

Future First Friday's Sessions

• Nov: Enterprise Architecture- Beyond CMDB (Customer Story)
• Coming Soon : AICT- What, When and Where (ServiceNow)
• Coming Soon: Process Mining – Hands on? (early 2027 ServiceNow)
• Coming Soon: CSDM in Healthcare updates (ServiceNow)

New Zoom Registration Link here!  Friday Sessions

Registration is now open! Thursday Sessions

Please note you will receive an email from Jennifer Glithero @ zoom once registered. This may go to your spam folder. The email will contain buttons to add the invites to your calendar(s). Please use this for the invites. Please  __do not share_  your invite, as each individual receives a unique Zoom link to join the sessions. Share the Zoom registration link instead. _