Warranty teams spend hours reviewing claims one at a time, and improper payouts still slip through. See how ServiceNow CRM for Manufacturing uses AI to triage every warranty claim, detect fraud, and recommend the outcome, all in one connected flow from dealer submission to OEM decision. Follow one warranty claim from end to end: 0:13 - A dealer employee submits a warranty claim in the dealer portal, with the part, repair details, and a supporting photo 1:42 - A warranty and recall specialist works from claims already sorted by AI, rejects a duplicate-photo fraud case and a non-compliant part, then approves every validated claim in one click What you’ll see: - Guided claim submission in the dealer portal - AI that sorts every claim into approve, reject, review, or potential fraud - AI-generated summaries with the recommended action and the reasoning behind it - Fraud detection that catches reused images and duplicate claims - AI-drafted explanatory comments for rejections - Bulk approval of validated claims, turning hours of one-by-one review into seconds Learn more: https://www.servicenow.com/docs/r/manufacturing/mco-use-repair-claim.html #ServiceNow #Manufacturing #WarrantyManagement #AI #FraudDetection #CRM