Here's a ServiceNow Playbook running end to end from Claude through MCP, coming in the ServiceNow Brazil release. Sai, the PM for Playbooks, shows Claude finding the Playbook as an MCP tool and filling in each activity from the conversation. What's in this video? - Claude finds the Playbook among the MCP tools exposed to the user and starts it. - Details from the first prompt fill in the short description and description, so Claude doesn't ask for them again. - For the questionnaire, Sai attaches a document and Claude maps it to the form fields, asking only when something doesn't match. - On the last activity, Claude asks for each field one at a time, then completes the Playbook and summarizes the inputs. Clipped from the Playbooks episode of the Developer Passport: Brazil series. Features shown are forward-looking and subject to change. #ServiceNow #Playbooks #MCP #Claude #AgenticAI