ServiceNow News
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Description
When a demand is converted to a project, or when SPM integration is enabled and an alignment project (sn_align_core_project) creates an execution entity (pm_project), two investment r...
SPM Financials: PRB1999559: Duplicate investment records created when demand is converted to project
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about 2 months
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When a user clicks Generate Insights in the Security Exposure Management (USEM), Now Assist may return _"There was a problem generating content."_ and in the log (syslog) shows Dashboard not found:...
Now Assist for VR – "Generate Insights" fails with "Dashboard not found" in the USEM
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about 2 months
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The cost_plan_breakdown table uses different currency rate types for different financial values to ensure accurate financial planning and reporting.
1. Planned Cost & Bu...
SPM Financials: Currency Rate Usage in Cost Plan Breakdown
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about 2 months
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External LLMs You Can Integrate INTO ServiceNow
ServiceNow supports integration with various external LLM providers via AI Connectors:
Some popular Integrations are listed below:
- OpenAI (GPT...
LLMs in ServiceNow vs ServiceNow's Own AI
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about 2 months
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What is ServiceNow AI Control Tower?
ServiceNow AI Control Tower is a centralized governance and compliance command center. It provides enterprises with total visibility to discover, monitor, and...
ServiceNow AI Control Tower, What is it and Why is it important?
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about 2 months
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Overview
[AI Voice Agents](https://www.servicenow.com/community/servicenow-ai-platform-blog/servicenow-releases-voice-agents-as-part-of-the-ai-experience/ba-p/3419367) on ServiceNow can n...
Caller Verification for AI Voice Agents
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about 2 months
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Description Shows how to integrate ServiceNow Source-to-Pay operations with SAP ECC and SAP S4 HANA for automatic data exchange of purchase orders, receipts, invoices, and master data. Chapters: 00...
Video
Integrate ServiceNow Source-to-Pay with SAP ECC and S4 HANA
ServiceNow Documentation
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about 2 months
ETL Extraction pulls large ERP data volumes into ServiceNow on a schedule and persist them in Glide tables. Use them when you need searchable, reportable ERP data without hitting the ERP system eve...
ETL Extraction using Zero Copy Connector for ERP
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about 2 months
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In this Developer Passport highlight, Brian Bimschleger (Director of Inbound Product Management) walks through one of Flow Designer's most powerful new capabilities: the Use an AI Agent action. Lau...
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Use an AI Agent Action Flow Designer Demo | Developer Passport Highlight
ServiceNow Dev Program
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about 2 months
[Build Your Zero Copy Connectors Practice](https://learning.servicenow.com/lxp?course_id=50a17e7793e54b503cc0322d6cba10a2&id=learning_course_prev)
Zero Copy Connectors (ZCC) gives ServiceN...
Build Your Zero Copy Connectors Practice ( for Partners )
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about 2 months
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[Workflow Automation CoE](https://sn.works/CoE) \> [Playbooks](https://sn.works/CoE/StartPlaybooks) \> Hybrid Agentic Activity Use Cases
Foreword
This article assumes basic familiarity w...
Closing the Intake Quality Gap: AI-Guided Self-Service with Hybrid Agentic Activities in Playbooks
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about 2 months
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Regulated enterprises in finance, pharmaceutical, and healthcare sectors face unique challenges managing costs while maintaining strict compliance. Controlling cloud and IT spending is critical, ye...
Leveraging AI-Driven FinOps in ServiceNow for Enhanced Cost Governance in Regulated Enterprises
REDE Consulting
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about 2 months
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I read an article where the central message was automation. It was written by [@laszloballa](https://www.servicenow.com/community/user/viewprofilepage/user-id/332499) here on the Communit...
Solution: Generating backlog in ServiceNow using AI
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb)
Hi th...
CIS - Data Foundations exam first attempt free until December 31!
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Transform how your organization adopts new technology. This video shows how DEX enables targeted, persona-based engagement campaigns that accelerate adoption, reduce resistance to change, and optim...
Video
ServiceNow Digital End-user Experience (DEX) - Driving Technology Adoption with Personas
ServiceNow Community
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about 2 months
Understand your true digital employee experience through objective data and employee sentiment. This video demonstrates DEX Score, experience metrics, and survey capabilities that reveal what's wor...
Video
ServiceNow Digital End-user Experience (DEX) - Measuring & Analyzing Digital End-user Experience
ServiceNow Community
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about 2 months
Discover how Service Desk teams deliver faster, smarter support with ServiceNow DEX and NowAssist AI. This video shows how agents can diagnose complex employee device issues faster, execute guided ...
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ServiceNow Digital End-user Experience (DEX) - Autonomous IT Support & Self-Service Resolution
ServiceNow Community
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about 2 months
Learn how IT Operations teams transform endpoint management with ServiceNow Digital Employee Experience (DEX). This video demonstrates how to deploy agents at scale, monitor device health, automate...
Video
ServiceNow Digital End-user Experience (DEX) - Endpoint Operations & Device Management
ServiceNow Community
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about 2 months
Understand Service Catalog configurations, Virtual Agent scripts, and Now Assist AI components. This part also covers knowledge spaces and automated workflows, preparing you to answer advanced CSA ...
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CSA Part5 - Service Catalog, Virtual Agent, Now Assist
ServiceNow Workshops
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about 2 months
Reduce Alert Noise Before It Becomes an Incident: Event Ingestion and Alert Grouping Your monitoring tools are doing their job. The problem is they're doing it too loudly. When a network device deg...
Video
Autonomous IT Academy: Event Ingestion and Alert Grouping
ServiceNow Community
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about 2 months
Why Is My Choice Field Showing in Blue? Real Causes, Real Fixes
Choice Fields Transform Maps Import Sets Data Quality Scoped Apps
Applies to: All supported ServiceNow versions • Tas...
Why Is My Choice Field Showing in Blue? Real Causes, Real Fixes
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Now Assist in Virtual Agent can pass every setup check and still fail to generate a single useful response. These are the six configuration decisions that explain why, and where to look when the UI...
Now Assist in Virtual Agent: Configuration mistakes that break generative AI responses
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about 2 months
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