Discover how Service Desk teams deliver faster, smarter support with ServiceNow DEX and NowAssist AI. This video shows how agents can diagnose complex employee device issues faster, execute guided remediation, and let AI automation handle routine tasks—reducing resolution time and improving support satisfaction. What You'll Learn: ✓ Navigate DEX as a Service Desk agent with role-based data views ✓ Find and investigate employee devices using ITSM integration ✓ Follow guided troubleshooting paths to identify root causes ✓ Execute remediation actions with full audit logging ✓ Leverage NowAssist for DEX Agentic AI for automatic diagnosis ✓ Reduce escalations with AI-recommended next steps Key Topics Covered: Role-based access | Device lookup | ITSM integration | Guided triage | Remediation scripts | NowAssist AI agents | Troubleshooting workflows | Automated actions | Escalation management | L1/L2/L3 support models ⏱️ Timestamps: 0:43 - Role-Based DEX Data Views 1:04 - Device Performance & Diagnostics 1:22 - Device Health Metrics & Guided Remediation 1:30 - Suggested Resolutions & Remedial Actions 2:00 - Prescriptive Diagnosis Overview 4:12 - Issue Configuration & Management 6:41 - Self-Service Application Reinstall 7:28 - NowAssist for DEX AI Integration 17:00 - ITSM Platform Integration & Automation Who Should Watch: → Service Desk and support professionals interested in AI-powered tools → IT leaders looking to speed up issue resolution → Anyone curious about how AI is transforming IT support → Organizations exploring ServiceNow automation Business Impact: Reduce first-call resolution time by 30-50% Decrease ticket volume through AI-guided self-service Improve support team morale with smarter, less repetitive work Lower escalation rates with guided triage