Now Assist in Virtual Agent: Configuration mistakes that break generative AI responses
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Jun 30, 2026
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Now Assist in Virtual Agent can pass every setup check and still fail to generate a single useful response. These are the six configuration decisions that explain why, and where to look when the UI won't tell you.
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https://www.servicenow.com/community/now-assist-articles/now-assist-in-virtual-agent-configuration-mistakes-that-break/ta-p/3566822