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If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now ...
ServiceNow AI Admin Center: Managing the New Era of Otto and AI
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about 4 hours
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In [part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/employee-lifecycle-vs-employee-journey-what-s-the-difference/ta-p/3600063) I explained why I answer the Employee Jou...
Lifecycle Events vs Journey Accelerator in HRSD : Which One Should You Build? (Part 2 of 2)
New article articles in ServiceNow Community
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about 7 hours
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ServiceNow Studio In the Brazil Release | Developer Passport
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1 day
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A practical guide to what AI Agent Advisor is, when to use it, and what it's actually worth
AI Agent Advisor reads the records your teams have already closed, groups them into recurring problems, ...
AI Agent Advisor - Let your own data pick your first AI agent
New article articles in ServiceNow Community
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2 days
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As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left navigation panel. Tw...
Understanding lists in CWM: Board List view vs. ServiceNow List
New article articles in ServiceNow Community
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2 days
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