ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation, Dynamic Identificat...

_ Use Case: _ What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow?   _ Solution: _ _ What is Noise?...

Autonomous workforce FAQ and troubleshooting Last updated September 2026   - What is an autonomous workforce and AI specialist? An autonomous workforce is a collection of various AI speci...

In this SSH episode I review 57 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates...

The Issue A reference variable within a Multi-Row Variable Set (MRVS) is dependent upon the value of a catalog item variable.   Workaround Create another variable in the MRVS.  Then...