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Building an AI Agent is only half the work — getting it ready for production is where the real discipline begins. In this video, Ritesh Ramesh and Dustin Snell walk through practical guidance for improving AI Agent prompts, selecting the right tools, unders...
Once you have an AI Agent use case, the next step is building it. In this video, Ritesh Shah and Dustin Gannon walk through a hands-on ServiceNow AI Agent Studio demo, showing h...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI...
AI Agents are powerful — but the hardest part is often knowing where to start. In this video, Ritesh Shah and Dustin Gannon explore a practical framework for identifying high-va...
Agentic AI is everywhere right now — but what actually makes it different from traditional automation? And more importantly, when should you use AI agents versus deterministic w...
AI agents are only as powerful as the actions they can take — and those actions are powered by tools. In this video, Gokul Nair walks through one of the most powerful tool types...
Eric Cheung breaks down a practical culture-building playbook for introducing AI agents like Now Assist in a way that builds trust instead of anxiety. This session focuses on re...
The old ServiceNow procurement playbook is officially dead. With the new packaging rollout, legacy tiers like Standard, Professional, and Enterprise are gone. In their...
Implementing ServiceNow can transform how your organization manages workflows, compliance, and service delivery. Yet, the path to success depends heavily on choosing the right i...
ServiceNow SPM Project Financial Diagnostics Functional Reference A comprehensive functional reference for the diagnostic & auto-fix framework...
Session Recap: What's new for Platform Encryption in Australia This session recapped the encryption enhancements introduced in the Zurich release while focusing on the...
If you manage knowledge content in ServiceNow, you've probably been in this situation: you know the quality isn't great, but without actual numbers, it's hard to make the case f...
Discover how SPM Project Insights helps Project Managers respond to urgent executive requests instantly. In this demo, see how a Project Manager generates a real-time project sn...
SVP Global Partnerships and Channels walks through the ServiceNow AI Platform for Business Transformation, updated for the Australia release. Customers are moving at AI speed. T...
AI agents are only as useful as the tools and data they can reach. To take real action — opening a ticket, checking a repository, updating a record — an agent has to connect to ...
Get up and running with ServiceNow AIOps faster using AIOps Setup Hub. In this demo, you'll see how Setup Hub provides a guided, step-by-step onboarding experience to install re...
Learn how to effectively manage and configure your Configuration Management Database (CMDB) using ServiceNow's CI Class Manager. This comprehensive overview covers navigating th...
Join our Product organization to learn about Knowledge Health Score and how it helps knowledge managers understand the current state of their knowledge content, as measured agai...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide pre...
Now Assist Center is your unified cockpit for activating, configuring, and customizing AI on the ServiceNow platform, putting every tool you need in one place. With an AI-powere...
Description When a demand is converted to a project, or when SPM integration is enabled and an alignment project (sn_align_core_project) creates an execution entity (pm_projec...
External LLMs You Can Integrate INTO ServiceNow ServiceNow supports integration with various external LLM providers via AI Connectors: Some popular Integrations are listed b...
What is ServiceNow AI Control Tower? ServiceNow AI Control Tower is a centralized governance and compliance command center. It provides enterprises with total visibility to di...
Let's see how to create and update a Monetary Benefit Plan servicenow servicenowdemo monetary monetaryplan This video was recorded in the Australia release. ServiceNow product d...
Overview [AI Voice Agents](https://www.servicenow.com/community/servicenow-ai-platform-blog/servicenow-releases-voice-agents-as-part-of-the-ai-experience/ba-p/3419367)...
