The old ServiceNow procurement playbook is officially dead.

With the new packaging rollout, legacy tiers like Standard, Professional, and Enterprise are gone. In their place is a high-stakes capacity model: Foundation, Advanced, and Prime. If you approach your next renewal out of habit, you are either going to hit an expensive architectural cliff or pay for massive tier inflation.

Here is the exact breakdown of the new licensing metrics every architecture team needs to know right now...

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