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Safety doesn't happen behind a desk. In this Platform Academy session, see how organizations can empower employees, inspectors, and safety teams with mobile-first Health & Safety experiences on ServiceNow. Learn how Now Mobile and Agent Mobile support incid...
See how Build Agent uses MCP connectivity to connect ServiceNow with third-party design platforms and tools like Figma, turning structured design metadata into a functional appl...
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more inte...
Virtual Agent can route conversations to live agents, but without smart triage, you'll get IT issues mixed with HR requests in the same queue—creating bottlenecks and ...
Custom Now Assist skills are powerful—but only if users can access them where they work. This guide walks you through embedding a custom skill directly into a form (using the Re...
Extend your custom Now Assist skills to the portal so users get AI-powered guidance directly while submitting catalog requests—without leaving the form. ...
We are officially launching Third Thursdays as an extension of our First Fridays sessions Sept 17th. [Registration is now open! ](https://servicenow.zoom.us/webinar/...
Technical Consultant Aaron Shaw explains how to utilize server-side data within a ServiceNow UI Builder workspace page. Since UI Builder client scripts lack access to traditiona...
ServiceNow Community - Platform Administration | Verified against official KB articles and community documentation A user messages you: _"I keep getting logged out as s...
Session Recap: What's New for Authentication in Australia Overview Authentication continues to evolve across the ServiceNow platform, and this Platform Academy...
Hello Asset Management Community, We're excited to announce a new format for the ServiceNow Asset Management confidential roadmap series, entitled Asset Management Quar...
When integrating ServiceNow with SaaS applications (M365, Adobe, DocuSign, Salesforce, Informatica), don't assume cloud-based = no IP whitelisting needed. Many enterprises have ...
A step-by-step guide to building and running a ServiceNow MID Server as a Docker container on macOS Apple Silicon — from Docker Desktop setup through to a MID Server that shows ...
You are attempting to request a data clone in ServiceNow. Suddenly, the authentication of your target instance fails. The platform throws a frustrating, generic error: ...
Your AI Agents are making confident decisions on bad location data—and you might not even know it. Discover why foundation data quality determines whether ServiceNow's agentic a...
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The Smart Assessment Questionnaires documentation in Field Service Management (FSM) has been updated based on recent customer feedback, with a focus on improving discoverability...
In finance, risk data often comes from many sources, creating a fragmented picture that slows decision-making and complicates compliance. For Ohio finance teams, this challenge ...
In Q1 2026, we introduced the Use an AI agent Flow action for Subflows. If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke ano...
The ServiceNow Community thrives on questions. When you ask a clear, focused question, you're not just getting help – you're creating a resource that benefits the whole Communit...
If you're looking to use AI Agents to triage and resolve your Incidents, you can use Performance Analytics to estimate and forecast the potential assists consumption. The number...
Technical Consultant Aaron Shaw shows us how to create custom data resources (synonymous with data brokers) in ServiceNow's UI Builder. This tutorial breaks down the various typ...
Platform Help Optimize Team Productivity Agentic Workflow Table of Contents - [What Problem We're Solving](whatproblemwe'resolving) - [Target Users & Personas](targetusers&p...
Shows how to add an AI system to a business application in Enterprise Architecture Workspace. servicenow servicenowdemo applicationportfoliomanagement enterprisearchitecturework...
Session Recap: What's New for Data Privacy in Australia Overview The session introduced new Data Privacy capabilities in the ServiceNow Australia release , foc...
