Eric Cheung breaks down a practical culture-building playbook for introducing AI agents like Now Assist in a way that builds trust instead of anxiety. This session focuses on real-world change management tactics that help teams adopt AI tools confidently—without corporate jargon or unrealistic hype. In this video, you’ll learn how to: • Address the fear and uncertainty employees feel around workplace AI • Reframe AI agents as teammates that handle repetitive work • Demonstrate real value through live examples instead of promises • Identify early adopters and internal champions to drive adoption • Create a safe sandbox environment where employees can experiment • Set realistic expectations about what AI can and cannot do • Build momentum through quick wins and visible impact Rather than forcing adoption, these tactics help organizations create a culture where AI tools feel useful, approachable, and empowering. By the end of this video, you’ll understand how to introduce AI agents in a way that helps teams see them not as threats—but as assistants that free people to focus on the work that truly matters. Drop your questions in the comments and stay tuned for more videos exploring practical AI adoption strategies inside ServiceNow.