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_ Use case: _ The procedure for managing the life cycle of certificates within the ServiceNow ecosystem. Understanding and advancing in certificate life cycle management...
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Security is top of mind for everyone. This session helps you begin your security journey, by introducing a crawl/walk/run approach that you can apply to establish the right secu...
Complaint cases demand speed, accuracy, and accountability. But managing them effectively requires more than a workflow -- it requires AI that can intake, summarize, and act on ...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide pre...
Mike and Will are joined by special guest Chris Nanda to talk about MCP use cases with the ServiceNow platform. One piece of errata, the on-platform MCP console requires a Prime...
In this session of the Process Mining Academy, Belal Abusaleh covers multidimensional maps (MDM) one of the most powerful capabilities in Process Mining for visualizing and expl...
Strategic Risk Management Managing risk strategically is a critical challenge for organizations in finance, healthcare, and pharmaceutical sectors. These industries face complex...
Common Service Data Model (CSDM) has become the default framework within ServiceNow Ecosystem to align "data" for ServiceNow platform and beyond. Even CSDM concept has evolved a...
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Your GRC team is getting flooded with issues — unpatched servers, compliance gaps, risk events — and the current process just isn't scaling. Sound familiar? In this episode, Dev...
SN Utils 10 — 10 Features in v10 A new era for SN Utils — 10 years in the making. In this video, I walk through 10 key updates in SN Utils 10, including improvements to the core...
Adoption Services Welcome! Whether you're onboarding new employees, navigating the learning curve of ServiceNow products, or working to bring consistency across your organiz...
Guided Tours + Dynamic Guidance (Together, by Design) Table of Contents - [The Role of Guided Tours (Why They Still Matter)](theroleofguidedtours(whytheystillmatter)) - [Whe...
New to FSO Disputes or looking to deepen your expertise? This article consolidates all ServiceNow University courses, learning paths, delivery accreditations, MyNow implementati...
How to create a ServiceNow SDK project from an empty folder. Run now-sdk init, answer the prompts, install dependencies, then let Claude Code generate your CLAUDE.md. This episo...
How to create a ServiceNow SDK project from an empty folder. Run now-sdk init, answer the prompts, install dependencies, then let Claude Code generate your CLAUDE.md. This episo...
This blog is a deep dive into the Visitor Management enhancements introduced in the April 2026 Workplace Service Delivery (WSD) Store Apps release. Please note that thi...
Hello SNUG members! Help shape the Knowledge 2026 keynotes! We're inviting you to preview the Knowledge 2026 main stage keynotes — and tell us what you really ...
