https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fy9KfZl6XrIM%3Flist%3DPLkGSnjw5y2U6hoEVe_Rh9qftPS2rVfELS&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dy9KfZl6XrIM&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fy9KfZl6XrIM%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube

 

 

 

Overview

Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.

 

The Knowledge Article View Web embeddable displays full knowledge articles with rich content (images, tables, step-by-step instructions) directly on the organization's website, eliminating redirects to a knowledge portal. It captures article effectiveness data through built-in feedback mechanisms ('Was this helpful?'), helping knowledge managers prioritize content improvements.

 

Key persona:

Business Analyst or administrator configures each web embeddable web component

Customers and consumers interact with this web embeddable on the organization's third party website.

 

Documentation:

Configure Web embeddables 

Embed on Third Party Website

Properties for web component

Sample code and implementation examples

Event Handlers

Embed Code for Global and component

 

Links:

Web embeddables Overview