Complaint cases demand speed, accuracy, and accountability. But managing them effectively requires more than a workflow -- it requires AI that can intake, summarize, and act on complaints with full CRM context. In this CRM AI Academy session, you'll learn a proven framework to design and deploy a suite of AI capabilities for complaint case management, from architecture to go-live based on real customer experiences. Join Priya Mohan, Outbound Product Manager, to learn: - What complaint case management AI looks like end-to-end, from intake agent to agentic workflow - The topology and architecture of three integrated capabilities: Complaint Case Intake AI Agent, Complaint Case Summarization Skill, and the Manage Complaint Cases agentic workflow - A practical implementation framework for deploying this suite in your CSM environment - What works (and what doesn't) in production complaint case deployments Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today! - https://info.servicenow.com/ServiceNowExchange-CRM-Solutions.html?cid=losn:com About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events . https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events