In this session of the Process Mining Academy, Belal Abusaleh covers multidimensional maps (MDM) one of the most powerful capabilities in Process Mining for visualizing and exploring interconnected processes across multiple tables in a single unified view. Topics covered: - What multidimensional maps are and when to use them - Two setup methods: use case toggles and child entity configuration - Live demo: Incident + SLA Breach analysis - Live demo: Requested Item + Approval + Catalog Task (approval bottlenecks) - Live demo: HR Onboarding lifecycle (multi-level child entities) - Live demo: SPM Idea to Demand to Project to Story chain - Live demo: Interaction to Incident and Case analysis - Tips for inter-table connection filtering and histogram analysis - How to use Evaluation Projects to get started quickly Find previous Academy sessions and register for upcoming ones: https://www.servicenow.com/community/process-mining-blog/process-mining-academy/ba-p/2339885 #ServiceNow #ProcessMining #ProcessIntelligence