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Agentic AI for Employee Journey Management: Overview This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management (EJM) in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD spans a...
Step-by-step demonstration of migrating from ITSM Agent Workspace to Service Operations Workspace using the on-screen migration utility. Chapters: 00:10 Why migration is essenti...
Learn how Microsoft Teams call quality monitoring helps IT teams identify and resolve communication issues. This overview demonstrates analyzing call quality metrics, network pe...
Is your ServiceNow renewal hiding a $780k mistake? 📉 Most organizations lose 20-25% of their license value to "ghost users" and misassigned roles. As a ServiceNow CTA, I’m brea...
ServiceNow has announced that its entire product portfolio will now be AI-enabled by default. No add-ons. No separate purchases. No integrations required. Every customer will b...
Financial risk management remains a critical challenge for businesses navigating complex markets and regulatory environments. Unexpected risks can disrupt operations, cause fina...
Now Assist Data Kit _Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the...
Overview This article outlines all the topics detected by the Project Insights engine, focusing on Task Management and Milestones. For each topic, it explains what is monitore...
Service Exchange, a feature on the ServiceNow platform, enables multiple instances to connect for improved service experiences. It facilitates interaction and collaboration betw...
We’re inviting professionals from Field Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experie...
We’re inviting professionals from Customer Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent expe...
The LA Court System demonstrates how strategic workforce development can drive real efficiency and modernization in the public sector. By investing in ServiceNow University trai...
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide pre...
We’re inviting professionals from Telecommunication to join our ServiceNow Telecommunications Research Participant Pool - a community of telecom professionals...
We’re inviting professionals from Retail and Hospitality Operations to join our ServiceNow Feedback Participant Pool. This initiative aims at understanding what truly make...
What is Now Assist for SPM Project Insights? Now Assist for SPM continuously monitors your project data and delivers AI-generated insights directly to projec...
Learn how to install and configure the Impact Store App, so you can consume all the benefits of ServiceNow Impact, right on your instance. 0:00 Intro 0:18 Installing the App 1:0...
Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into ...
The challenge I've had a number of customers over the years that have wanted to revert something that they've customised back to baseline / out-of-the-box. There's a few reas...
Use Quick Edit for minor corrections like fixing typos or updating text, while keeping the template in its published state. servicenow servicenowdemo quickedit For more informat...
Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously Most organizations have a governance workflow for onboarding(as well as the the entire...
Overview Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro rec...
See the CSR Live Call Support AI Agent for Agentic Contact Center for Banking in action. This demo walks through how the CSR AI Agent assists a customer service representative d...
Web embeddables extend ServiceNow CRM self‑service into any website using secure, low‑code components—driving higher self‑service adoption, faster resolution, and lower operatio...
Hello SNUG members! Please consider joining us to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape ...
