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Overview

Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.

The Case Create web embeddable web component snables customers to submit support cases directly from the organization's website without navigating to a separate portal. This reduces friction in the case creation process, improves customer satisfaction, and captures issues at the point of need.

 

Key persona:

Business Analyst or administrator configures each web embeddable web component

Customers and consumers interact with this web embeddable on the organization's third party website.

 

Documentation:

Configure Web embeddables 

Embed on Third Party Website

Properties for web component

Sample code and implementation examples

Event Handlers

Embed Code for Global and component

 

Links:

Web embeddables Overview