https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FMgv3RYb3QgA%3Flist%3DPLkGSnjw5y2U6hoEVe_Rh9qftPS2rVfELS&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DMgv3RYb3QgA&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FMgv3RYb3QgA%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube

 

 

Overview

Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.

 

The Case List web embeddable web component provides customers with real-time visibility into their open and historical cases without requiring portal login. This reduces 'where is my case?' inquiry volume by 30-40%, enables customer self-service case tracking, and decreases agent time spent on status update requests.  Customers can filter, search, and access case details directly from the organization's website.

 

Key persona:

Business Analyst or administrator configures each web embeddable web component

Customers and consumers interact with this web embeddable on the organization's third party website.

 

Documentation:

Configure Web embeddables 

Embed on Third Party Website

Properties for web component

Sample code and implementation examples

Event Handlers

Embed Code for Global and component

 

Links:

Web embeddables Overview