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What do you create? This year, I'm approaching my 500 th contribution. Most of these are articles on the ServiceNow Community, but they also include Share projects, livestreams, videos, podcasts, and occasionally a presentation on stage...
Learn the features in the Contract Management Pro Microsoft add-in application. servicenow servicenowdemos ContractManagementPro MicrosoftAdd-in
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption 🎯 If you are responsible for managing Now Assist in your ServiceNow environment, you...
What does a ServiceNow MVP actually do? Here’s a little about my journey, my work, and why I share.
Introduction AI Gateway is ServiceNow's governance layer for AI agent connections. As enterprises deploy AI agents across platforms — building in AI Agent Studio, Micr...
This is a brand-new prototype artifact, on the medium to hard level of complexity. When I first started dabbling with translations in the platform (over 12 years ag...
Financial Services Operations (FSO) for Insurance: Application Overview Objective This document provides a high-level overview of ServiceNow Financial Ser...
Agentic AI isn't a distant concept anymore. It's available on your ServiceNow platform today. But before your AI agents can get to work, your environment needs to be ready. That...
Hello North Texas SNUG community, We are still seeking customer presentations for our SNUG on April 9th. Please reach out to [email protected] ...
Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations If you manage workspaces in ServiceNow, you have probably run into situations where the out-of-b...
Everyone is talking about AI in ServiceNow, but what does it mean for you? Did you know that you are most probably already using it? Read this post to learn why, where and how.
Introduction Think about one of the most common questions we hear everyday: "We know AI Agents are the future, but how do we figure out the right use cases for our organisatio...
Grid reliability under pressure. Half the workforce heading for retirement. Critical infrastructure security obligations tightening. If you're a platform owner in utilities, her...
I stumbled into the ServiceNow universe in early 2020, honestly out of economic necessity. What started as a practical move quickly turned into something much bigger. I found my...
🚀 New Video Alert for ServiceNow Australia Release! Want to stay ahead with the latest ServiceNow features and upgrade your skills? Don’t miss my newest YouTube video! 🎥 ...
Whether you're monitoring SLA adherence, coordinating escalations, investigating what went wrong, or bridging the gap between frontline agents and senior leadersh...
Whether you manage plant operations, configure OT/IT systems, oversee industrial networks, or work at the intersection of OT and IT — your experience is exactly what we're&...
How to create a dynamic carousel item count (displayed in the badge) where the items in the carousel are controlled by a repeater pulling its data from a data resource. Before y...
Agentic Workflows bring intelligent, goal‑driven AI directly into the heart of everyday work. Instead of forcing users to switch tools or rely on opaque automation, Agentic Work...
Most Zero Touch IT programs stop at chat. But the employees who cost you the most are the ones who always call and are still reaching a human. AI Voice Agents extend the same se...
In this hands-on video, you will learn how to deal with risks after they are assessed. You will see how to select from different response strategies, then create tasks and assig...
ServiceNow's chief customer officer and special advisor to the chairman for AI transformation, Chris Bedi, participates in this uniquely entertaining and genuinely authentic fiv...
Every AI provider adopted the same protocol in under 6 months. 97M+ SDK downloads. Linux Foundation governance. If you work on ServiceNow and haven't heard of MCP yet...
Managing a healthy analytics environment requires more than keeping dashboards running — it requires clear ownership, defined roles, and a shared understanding of who does what ...
How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector This Article describes how to populate a Custom Last Logged in User &...
